Tango and Scribe
Tango and Scribe both make it easy to create software how-to guides.
See which option is right for you.
Why you should choose Scribe
Scribe is a great company with a great product.
We wouldn’t hesitate to send you their way if:
You’re a smaller company hoping for a combination documentation tool, Knowledge Base, and customer help center
With Scribe Capture
Quickly turn any software process into a step-by-step guide.
With Scribe Pages
Create and organize an internal/external repository of information around a single topic—with multiple guides, screenshots, descriptions, and links.
Your end users prefer traditional documentation and wikis
With Scribe AI
Save time writing up text-based explanations. Explain complex processes with all the context.
Why you should choose Tango
Tango is also a great company with a great product. 😁
We’ll be a better fit for you if:
You’re a larger company looking to get more out of your existing Knowledge Base
With Tango Capture
Quickly turn any software process into an on-screen, interactive walkthrough.
With Tango Embed
Integrate your walkthroughs with learning tools you’ve already invested in—and trained users on.
In six months with Tango, we improved access to knowledge by 20% and employee satisfaction by 25%.
Your end users need knowledge even closer to their fingertips
With Tango Guidance
Teach people how to use software while using it—with in-app tooltips and without extra fluff. End users can just follow the orange box to know exactly what to click.
No one wants to spend 15 minutes reading about a process when they could use that time to actually do the process.
You’re looking for more granular process adoption analytics
With Tango Analytics
Show your impact beyond baseline success metrics like walkthrough views and usage. Uncover and act on process adoption insights at the step level—without manual signals from users.
Our newest sales reps are correctly adopting our HubSpot
processes on their first day with Tango—much faster than previous cohorts without it.
processes on their first day with Tango—much faster than previous cohorts without it.
See for yourself
Tango and Scribe
are on diverging paths
Both tools will help you create step-by-step guides quickly and easily.
So what makes them different, in the grand scheme of things?
Unique features
Once you’ve created your guides, what can you do with ease?
Scribe
Organize and find those guides in a single source of truth
Tango
Surface the expertise in those guides natively, in the software where people work
End user experience
How will each tool help your end users get unstuck?
Scribe
Via side-by-side instructions
Tango
Via embedded, on-screen/in-app guidance
Product roadmap
Where are engineering dollars going?
Scribe
Creating a built-in Knowledge Base (capable of replacing Confluence, SharePoint, Notion, etc.)
Tango
Building a modern Digital Adoption Platform (capable of replacing WalkMe, Whatfix, Pendo, etc.)
What’s in it for you
What kind of business impact will you be able to drive?
Scribe
Document processes faster and centralize text-based reference material
Tango
Document processes faster and improve process adoption/software ROI
Table stakes requirements
See what Tango and Scribe both do well (in more detail).
Shared Capabilities
Creation
Auto-generate step-by-step software how-to guides with screenshots
Document processes to delegate while you do them (for the last time!) on all web-based and desktop applications
Create cross-app workflows for business processes involving multiple tools
Watch AI title your guide and add simple instructions for each step
Get help via in-app support, help center, and email (with a dedicated success manager for Enterprise plans)
Go ham editing—update steps, annotate screenshots, and add tips and alerts
Automatically blur sensitive information (in one or many screenshots at a time)
Customize documentation to follow your brand guidelines
Set file and folder permissions
Invite others to edit and collaborate easily in a shared workspace
Share knowledge via link, embed code, HTML, Markdown, or PDF
Integrate your guides with hundreds of tools (Confluence, Notion, SharePoint, etc.)
Instantaneously surface other potentially relevant guides for a given website or tool
Access basic analytics to see who has viewed and completed your processes
Streamline your end user experience with single sign-on
Trust your data privacy and security is taken seriously with SOC 2 Type II compliance
Tango and Scribe strengths
Consider which advantages matter most.
Track the process you’re capturing as you capture it and make real-time adjustments
Follow the signature orange box to easily find action areas and complete processes perfectly every time, without obscuring what you’re trying to show
“Read the recipe in full” with easy-to-scan workflow outlines right from the jump
Overlay walkthroughs on any SaaS application
Launch on-screen guidance in a single click
Pinpoint process usage and improvement opportunities with granular, step-level analytics that track step completion even without manual signals from users
Auto-generate detailed descriptions with the desktop app
Convert screenshots to GIFs
Create and manage multi-nested folders and templates
Organize multiple guides for the same tool, project, or procedure in one document
Leverage crowd-sourced workflows for popular apps from the Scribe community
Review and sign off on standard operating procedures
Tango does a really good job of capturing the actual clicks made for navigating a web page or other desktop applications. The “Guide Me” feature is a very helpful browser integration that makes it very easy for end users to literally see what needs to be selected or performed.
Users can also easily search and find Tangos, as opposed to rummaging through Confluence or a GSite or other information repositories.
Caleb, Global Process Manager
Questions to ask Tango and Scribe
Make “discovery” a two-way street.
How will you help me drive software adoption?
Is your roadmap more focused on helping experts organize content or helping end users increase competency and confidence?
How will you help me convince people who are resistant to change to learn new standard operating procedures and embrace new patterns for getting unstuck?
Which tools can you help me replace or enhance?
How will you help me drive continuous process improvement?
How will you help me measure my enablement efforts, prove my training is working, and connect my work to business outcomes?
The GPS for processes
Top performing companies use Tango to accelerate knowledge sharing, process adoption, and software ROI.
With Tango, I get to make learning software feel like the Cadillac experience.
Chad, Customer Success Leader
See Tango’s
Software Knowledge Layer in action
