From successful software rollouts to company-wide change management, Tango’s CEO, Ken Babcock, chats with some of the brightest minds in Operations and Enablement.
A Tale of Two Salesforce Instances | Demar Amacker, The Muse
The ripple effects of "dirty data". ❌
35 min
Play
Out With Memorization, in With Application | Aaron MacDonald, Faire
The value of training might actually be less training.💡
49 min
Play
Trust is a Straight Line to Enablement | Chad Trabucco, Go1
And confidence is everything. 💪🏽
45 min
Play
On the Frontlines: Scaling a Tech-Enabled Care Model | Jamie Meyerson, Maven Clinic
Scaling a tech-enabled care model. 🏥
42 min
Play
The State of Change Enablement
A look back on 2023: And what it means for 2024. 🔮
1 hr 8 min
Play
6 Phases of an Ops Career Maturity Model | Jeff Cullimore, Coalition, Inc.
From order taker to change maker. ✅
44 min
Play
Complexity Killed the Process Star | Robin Spencer, Purpose Built, Clearbit, Google
Simplicity for the win. 🤓
46 min
Play
Breaking Habits and Building Trust | Hillary Curran, Guru
How to manage your “content cowboys.” 🤠
39 min
Play
The Power of Community in Education & Enablement | Joshua Zerkel, Asana
Getting power users to work for you. 🫱🏻🫲🏽
40 min
Play
Unlearning L&D | Ryan Kruger, Lucid Motors
Myths vs. realities. 💡
45 min
Play
Internal Enablement and Async Communication | Brittany Soinski, Loom
A human-centered design approach to learning. 👩🏼🎨
42 min
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You Heard It Here First
You are ultimately judged on the outcomes of your work, not the effort that you put into it.
Travis Cormier, COO at Aethereal
We are living in a tab apocalypse. On average, a person toggles between tabs 1200 times a day, which adds up to about 4 hours a week of just context switching. That’s 10% of your week doing nothing good.
Patrick Monnot, Founder & CEO at Pod
The less time I have to pull people out of their flow of work to do something, I’m proving my ROI as an L&D professional even more. I’m showing that I have the skillset to transfer critical knowledge with minimal disruption.
Aaron MacDonald, Customer Experience Enablement at Faire
You should centralize what you know and decentralize what you want to learn.
Kristin Kaiser Mulligan, COO at Heard
Being able to access information when you need it in whatever tool you’re working in is the real unlock.
Hillary Curran, Customer Solutions at Guru
Think they'll come if you build it? Maybe if they're dragged, kicking and screaming.