From successful software rollouts to company-wide change management, Tango’s CEO, Ken Babcock, chats with some of the brightest minds in Operations and Enablement.
How many tabs do you have open right now? 10? 20? 50?
50 min
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Self-Sufficient by Design: Workday Enablement Done Right | Aaron Cheney, PCG
Beyond the basics of change management. 🔎
47 min
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A Tale of Two Salesforce Instances | Demar Amacker, The Muse
The ripple effects of "dirty data". ❌
35 min
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Out With Memorization, in With Application | Aaron MacDonald, Faire
The value of training might actually be less training.💡
49 min
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SAP Acquires WalkMe: What This Means for Enablement & AI
...and the evolving role of Operations and IT. 👀
18 min
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Trust is a Straight Line to Enablement | Chad Trabucco, Go1
And confidence is everything. 💪🏽
45 min
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On the Frontlines: Scaling a Tech-Enabled Care Model | Jamie Meyerson, Maven Clinic
Scaling a tech-enabled care model. 🏥
42 min
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The State of Change Enablement
A look back on 2023: And what it means for 2024. 🔮
1 hr 8 min
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6 Phases of an Ops Career Maturity Model | Jeff Cullimore, Coalition, Inc.
From order taker to change maker. ✅
44 min
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Breaking Habits and Building Trust | Hillary Curran, Guru
How to manage your “content cowboys.” 🤠
39 min
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The Power of Community in Education & Enablement | Joshua Zerkel, Asana
Getting power users to work for you. 🫱🏻🫲🏽
40 min
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Unlearning L&D | Ryan Kruger, Lucid Motors
Myths vs. realities. 💡
45 min
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Internal Enablement and Async Communication | Brittany Soinski, Loom
A human-centered design approach to learning. 👩🏼🎨
42 min
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Tech layoffs, Okta's Businesses at Work Report, and The Ops Hotline | State of Change Enablement
The promises of tech with Ken and Software Training Guy, Rocco. 🫣
1 hr
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A Balancing Act in Ops: Personalization vs. Standardization | Pomi Tefera, Cofertility
How to balance a natural tension. ⚖️
41 min
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The Fast Lane to Learning in Ops | Kristin Kaiser Mulligan, Heard
Transferable lessons from Uber and Lime. 🛵
37 min
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The Road to Operational Excellence | Travis Cormier, Aethereal
Starts with this simple spreadsheet. 📈
44 min
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You Heard It Here First
You are ultimately judged on the outcomes of your work, not the effort that you put into it.
Travis Cormier, COO at Aethereal
We are living in a tab apocalypse. On average, a person toggles between tabs 1200 times a day, which adds up to about 4 hours a week of just context switching. That’s 10% of your week doing nothing good.
Patrick Monnot, Founder & CEO at Pod
The less time I have to pull people out of their flow of work to do something, I’m proving my ROI as an L&D professional even more. I’m showing that I have the skillset to transfer critical knowledge with minimal disruption.
Aaron MacDonald, Customer Experience Enablement at Faire
You should centralize what you know and decentralize what you want to learn.
Kristin Kaiser Mulligan, COO at Heard
Being able to access information when you need it in whatever tool you’re working in is the real unlock.
Hillary Curran, Customer Solutions at Guru
Think they'll come if you build it? Maybe if they're dragged, kicking and screaming.