Kristie Howard
Updated:
Published:
May 23, 2023
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4 min
Kristie Howard
Tango Director of Engineering
Tango Guidance: Employees learn your software while using it
Featured Content
Software is the gateway to everything we do at work, and there are seemingly hundreds of processes we need to learn. Yet the way we teach people technology doesnât work and leads to lost productivity, poor performance, frustration and helplessness, and a boatload of questions from people who are stuck.
Guidance is a new way to give your team the right answersâin the right place, at the right timeâso you can stop training your team on software procedures and free them up to focus on what matters most.â
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Knowledge sharing is broken
71% of organizations have less than half of their processes documented, according to our recent survey.
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Documenting a single process takes hours of tedious work. And processes are constantly changing, so itâs easy to see how you can fall behind.
Even when you do make how-to guides, the truth is people donât like wordy documents and long videos. So you end up with outdated, boring training content thatâs hard to find and even harder to use.
Screen sharing is not the answer
When people canât unblock themselves through self-service, they ask an expert. Probably you. đ And then two people have to pay the price.
70% of people surveyed say they use screen sharing at least once a day to give or get answers at work. 50% are screen sharing multiple times every day!
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Not to mention email and chat. It takes 23 minutes on average to get back âin the flowââso these interruptions are costly.
Traditional software training is killing your employeesâ
If your employee is in the middle of a task and they get stuck, hereâs what they probably donât want to do:
- Search multiple knowledge bases
- Read wordy documentation
- Watch long videos
- Switch back and forth between tabs
- Wait for someone to help them
They want answers fast, from a trusted expert, without tab or context switching.
Say hello to Guidance
Guidance employees your business applications while they are using them - shows them exactly where to click right on their screen, and delivers curated insights from experts at each step.
Do I really need another tool? Yes. đ
You have a great set of tools for other modes of work. Zoom is nice when you need to have a conversation, make a decision, or vibe with your co-workers. Slack, Teams, and Loom are great for async communication. Notion, Asana, and other collaboration tools are helpful for brainstorming. You might even use a Learning Management System (like Trainual or Lessonly) for structured training.
These are wonderful tools (we use them at Tango!) but none of them are ideal for learning step-by-step software processes.
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Guidance offers the step-by-step, personalized experience people want and needâwithout the inefficiencies of documentation, video, and screen sharing.
6 Guidance capabilities explained
Check out how Guidance works and the biggest benefits for you, your co-workers, and your customers.
Why your co-workers and customers will love Guidance đ
1. Get help without searching or switching tabs
Your Tango extension recommends Guidance for the website youâre working on at that moment. So when youâre stuck, help comes to you.
Instead of becoming an expert at finding information and searching your knowledge base, you can spend more time becoming an expert at your craft. Plus, you get the satisfaction of being self-sufficient and sparing your co-workers an interruption.
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2. See where to clickâwithout ever leaving your screen.
It takes mental energy to 1) read a how-to guide or watch a video, 2) process the information, and 3) apply it. You have to filter out extra fluff, even if you just need help with one specific step in the process. When youâre in Get Sh*t Done Mode, thatâs the last thing you want to do.
Guidance shows you where to click right on your screen, so you can fly through your tasks and make fewer mistakes.
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3. Get curated insights each step of the way
Sometimes a little extra context can be the difference between success and mediocrity.
Guidance surfaces insights, pro tips, and warnings from your most experienced teammates in the context of each step, so you can perform every task like an expert.
Getting nuggets of knowledge in the flow of work (instead of in a classroom, a meeting, or a training video) makes it more likely that youâll apply it when you need itâand therefore more likely youâll remember it.
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Why you will love Guidance đ
4. Create step-by-step walkthroughs in seconds
Creating Guidance is as easy as clicking through your process. When youâre done, Tango AI assembles all of the screens and button clicks, writes all of the step descriptions, and even names the process for you.
What used to take hours takes only minutes with Tango. And now you can capture 20x more processes (with 100x fewer headaches đ) to ensure your team can confidently get sh*t done.
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5. Crowdsource improvements from every user
Software and best practices are constantly changing, so your process guides quickly become outdated. With Guidance, users can send comments to share their ideas for improving each step.
Theyâll feel more invested in the process, and youâll benefit from keeping every process up-to-date with the collective knowledge of your team.
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6. See your impact and fix bottlenecks
Thereâs nothing worse than taking the time to capture a process, sharing it out, and thenâŠcrickets. đŠ Without insight into whoâs using your process and how well itâs working, you canât make improvements or invest your time where it will have the biggest impact.
The analytics dashboard shows you usage and bottlenecks so you can optimize your workflows and provide personalized help to everyone who needs it.
The bottom line
Get started with Guidanceâand empower your team to unblock themselves and get sh*t done in three simple steps.
1. Install the Tango browser extension. â
It takes about two minutes to download (and itâs free!). Donât forget to pin it to your browser.
2. Create a Tangoâor 10. đ
Open the extension, click the big orange capture button, and do your thing.
3. Invite your co-workers to install the extension too. đ
Really want to cue the confetti? Upgrade to the Business Plan and share your Tangos with your team.
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