Tango vs. other Digital Adoption Platforms

Working on an internal software training project?

Beware of Digital Adoption Platforms that are (ironically) hard to adopt.

Talk to Sales Get Tango for free

How Tango compares

Tango is a modern version of a Digital Adoption Platform (DAP).

Unlike traditional DAPs, Tango expedites content creation,
simplifies setup, and integrates with your existing training systems.

Other Digital Adoption Platforms

Click-to-create

Click through your process and let Tango AI build your guide

No-code setup

Get started faster with minimal help from IT/security

Knowledge base compatibility

Integrate with your existing training tools

In-app walkthroughs

Embed instructions in the tools where people work

Seamless viewer experience

Enable everyone to follow processes on autopilot

Process adoption analytics

Eliminate friction points and prove your impact

Get a demo

Tango is the only Digital Adoption Platform that provides a great experience for end users and training managers.

Leanka Sayer,

Operations

Skip ahead to learn more about Tango Digital Adoption.

New-ish to DAPs?

A DAP is a tool designed to drive software adoption, proficiency, and engagement.

Before DAPs, there weren’t any tools purpose-built for software training.

Traditional methods were convenient for training managers, but not for end users.

Before DAPs, there weren’t any tools purpose-built for software training.
Traditional methods were convenient for training managers,
but not for end users.

Looking for a deeper dive?

Check out the FAQs below. 👇

How do DAPs work?

DAPs work in stark opposition to the traditional approach to software training—
which expects end users to memorize countless evolving processes or break flow to find answers.
‍
Instead, DAPs help people learn software [while they use it]. This concept is called Real-Time Enablement.

From a technical standpoint:
DAPs use JavaScript and libraries like jQuery to create interactive overlays on existing software applications.
These overlays guide users through workflows with in-app instructions.
‍
Popular features include on-screen guidance, interactive walkthroughs, simulations, hints, and nudges.

What makes a DAP different from a Knowledge Base or aLearning Management System?

Knowledge Bases are great for centralizing reference information. Learning Management Systems are great for video training courses.

But only Digital Adoption Platforms are purpose-built to enable software process adoption.

Tool Category

Knowledge Base

Learning Management

Digital Adoption

Purpose-built for
software training

Learn more about today’s training and enablement tech stack.

What do most people get wrong about software training?

The main goal of software training is:

Activity

# of training sessions, # of guides you create

Adoption

% of people correctly completing the process

What makes DAPs uniquely designed to enable and measure software process adoption?

By embedding how-to instructions inside the tools where people already work,
Digital Adoption Platforms require the least amount of change for end users.

The result? Higher, faster, and more successful process adoption.
Reflected in an analytics dashboard with insights into user activity and impact. 🌟

Who are the big players in the Digital Adoption category?

Focused more on internal process adoption for big companies

Focused more on customer adoption for software vendors

Digital Adoption Platform benefits

When DAPs entered the chat, so did a more modern approach to software training.

By embedding instructions inside of the tools where people work, you can help end users learn software while they use it.

Why is this such a big unlock?

Software is the gateway to nearly everything knowledge workers do at work.

With a DAP, you can:

Make software
easier to learn

Minimize change
for end users

Accelerate
process adoption

Decrease costly
mistakes

Reduce training
and support costs

Increase mental energy
for more strategic work

Transform new hire
time-to-ramp

Drive higher
software ROI

Want to learn more?

Digital Adoption Platform limitations

While DAPs offer a great experience for end users learning new software, even their biggest fans say they’re clunky to operate, difficult to integrate, and complex to deploy.

Real G2 reviews OF A LEADING DIGITAL ADOPTION PLATFORM

“An excellent tool with a bit of a learning curve.”

Nov 06, 2023

"WalkMe can do amazing things to help my users know whathas changed in Salesforce.

It is fully customizable in so many ways. There’s a learning curve on the rules engine, but once the lightbulb goes off, it’s much easier.

I am still learning things about what it can do more than two years into being my company's primary builder.”

"WalkMe effortlessly steps the user through the app”

Feb 01, 2024

“I can show users how to complete an action step-by-step with quick tips.

[On dislikes] It’s not that I dislike jQuery, but not being a programmer, it took me a while to understand it and use it. But once I did, I love the power! It would be nice to have some more examples of jQuery usage."

Can you afford two years to get up
to speed on your DAP? 👀

How many people on your team know enough about jQuery to build content? 🤔

Curious about other common complaints?

Most DAPs are siloed from other knowledge systems, force disconnected learning experiences, and limit workflow delivery options and portability. 💀

Here’s a summary of what you might experience with a traditional DAP. 👇

The reality

Hard-to-use workflow builders

No compatibility with existing enablement tools

Individual setup (with help from IT)
for every app

An additional fee for every app

The ramifications

Clunky to operate

Difficult to integrate

Complex to deploy

Expensive to buy

The results

Lengthy creation process and limited content for employees

Too much change for end users

Single-app instructions for cross-app workflows

Solutions that can’t be scaled
org-wide

The ripple effect

Lack of process adoption and
failed projects

Less ROI on your LMS and/or Knowledge Base

Training that doesn’t meet user needs

Slow time-to-value and missed
business outcomes

The reality

Hard-to-use workflow builders

No compatibility with existing enablement tools

Individual setup (with help from IT)
for every app

An additional fee for every app

The ramifications

Clunky to operate

Difficult to integrate

Complex to deploy

Expensive to buy

The results

Lengthy creation process and limited content for employees

Too much change for end users

Single-app instructions for cross-app workflows

Solutions that can’t be scaled
org-wide

The ripple effect

Lack of process adoption and
failed projects

Less ROI on your LMS and/or Knowledge Base

Training that doesn’t meet user needs

Slow time-to-value and missed
business outcomes

Enter Tango’s Software Knowledge Layer

Aka Digital Adoption that’s (actually) easy to adopt. 🙏🏾

Included: The seamless end user experience of a traditional DAP.

Excluded: All the setup friction for training managers.

Create documentation
by doing the process

Create Tango walkthroughs just by clicking through the process. Make it easy for more subject matter experts to do the same (while increasing company-wide knowledge sharing).

Embed instructions in the
tools where people work

Hold people’s hands through step-by-step processes. Increase their confidence without asking them to read, watch, listen, learn, or memorize new processes.

Create a bridge to your
existing tech stack

Integrate Tango with your other knowledge systems, maximize ROI on tools you’ve already invested in, and give employees a consistent experience anywhere they look for help.

Make software SOPs easy
enough to follow on autopilot

Your ambivalent end users aren’t lazy or bad.
They’re just afraid of change. Make it easier on them by showing them exactly what to do and where to click.

Go from “Project Manager”
to “Difference Maker”

Introduce the ideal software training enablement tool, drive higher process adoption across the board, and prove your impact with user-level analytics.