The modern training and enablement tech stack

Tango is a new kind of digital adoption tool that solves for the clunky creator experience. It’s called Real-Time Enablement, and it brings together the biggest benefits of a work instructions tool (👋, faster how-to documentation) and a digital adoption platform (👋, higher software process adoption).

Tango plays well with learning management systems and knowledge bases, since they’re built for different purposes:

• Your learning management system is great for upskilling and reskilling, improving soft skills, and assessing knowledge retention.
• Your knowledge base is great for storing reference information, centralizing knowledge, and creating a single source of truth.
• Tango is great for creating step-by-step how-to guides, increasing software process adoption, and embedding knowledge directly in the tools where people work.

Tango is in a league of its own. 😁 But if you're okay with an apples to oranges comparison, you can think about Tango alongside other digital adoption platforms (WalkMe, Whatfix, Pendo, etc.).

You would not! You’d be rounding out your training and enablement tech stack with a tool designed specifically to teach people how to use software (and quickly adopt SOPs that improve business outcomes). Your learning management system would continue to be your best bet for developing and evaluating soft skills. P.S. It’s easy to embed and link to any Tango content you’d like from your LMS.

100% normal—because digital adoption platforms and knowledge bases serve separate needs and drive different outcomes. Here’s the TL;DR:

• Purpose-built for software training and rollouts
• Best at increasing process adoption (especially for evolving SOPs)
• Ideal for delivering the right information, in the right place, at the right time

• Designed to centralize general knowledge
• Suited for storing evergreen, text-based reference material
• Made for teams who want a single source of truth (and are willing to search for what they need)

If you have a digital adoption platform or a work instructions tool, Tango can replace both. 💪🏽 And if you and your team are using manual screenshot tools and video capture software (and wrestling with formatting in PowerPoint, Word, and Google Docs), you can save A LOT of time with Tango. Take it from Nick Berry, Sales Operations Manager at Better Agency.

Don’t think that alone will get your manager’s attention? What Tango really does is give you a safety net for all the other software you’ve invested in—by ensuring your most important processes are accessible and streamlined for everyone. Software is the gateway to most knowledge workers’ (actual) jobs. Without a way to teach everyone how to navigate new technology and successfully adopt processes in your company’s most important tools, it’s hard to show ROI on your tech stack—or tie training and enablement efforts to business outcomes.

Your LMS, knowledge base, and work instruction tools are great for *some* things. But if you’re training people on software, you need a digital adoption tool.  

Nothing frustrates a busy employee quite like:

⏳ A 10-minute video 
😵💫 A PDF with 2,000 too many words 
🔗 A link to an outdated support article or Wiki page
🙄 A link to another knowledge base, when the first one didn’t help
👀 A request to memorizing (constantly evolving) software procedures 
🙅 More training, resource folders, and context switching
🔄 A “swivel chair culture” where they’re expected to “just ask for help” 

With Tango Guidance, you can:

• Convince people that all knowledge isn’t created equal and doesn’t have the same business impact
• Forget the software training workshops, lengthy how-to videos, and wordy PDFs
• Curate highly applicable, trustworthy information (and ditch the rest)
• Use cropped and annotated screenshots to show people exactly what to do and where to click
• Deliver expertise in-context, at the moment of need, so people can return to doing what they do best

Guidance is an interactive walkthrough that shows users performing a software process exactly what to do and where to click, without ever leaving their screen. With Guidance, you can help people get unstuck in their moment of need, deliver curated insights from experts, crowdsource improvements, optimize your workflows, and use analytics to provide personalized help to everyone who needs it.

Capture is a work instructions tool that makes it easy to create and share beautiful how-to guides with perfectly cropped and annotated screenshots. With Capture, you can save hours documenting workflows on any website, SaaS app, or desktop software, update individual steps without redoing your whole process, protect sensitive data with advanced blur features, ensure data safety with SOC 2 compliance, customize guides to suit your brand, leverage multiple ways to share, sync to multiple knowledge bases with one click, and much more!

Once everyone knows what you know—that Tango can be used for digital transformation, not just documentation—it may be helpful to get in touch with your security team, your systems administrators, and the teams that own your LMS and knowledge base.